PILLAR 01 / 30 DAYS
Workflow Audit
We map operational drag at the workflow level — owner, system, delay source, downstream impact.
Workflow opened: Workflow Audit
Metric affected: Cycle time, rework points, labor load, control gaps
Artifact produced: Operating drag map and intervention queue
Decision owner: COO or VP Operations
Timeline
30 days
Deliverables
Operating drag map · Cycle-time baselines · Manual-effort inventory · Single-source-of-truth gap list · Priority-ordered intervention queue
Workflow example
Contract intake audit, mid-market services firm — surfaced 9 redundant approval handoffs across legal, finance, and CS. Recommended workflow consolidation projected at 4.2hr → 18min cycle, $47K labor avoided per quarter.